Customer Service
- Shipping & Delivery
- Standard Delivery
- Most orders arrive within 5-8 business days for in-stock items; please allow up to an additional 2 days for rural zip codes. This is the only option for all PO boxes.
Most orders are processed within 24-48 hours of receipt (excluding weekends and holidays) - 2-Day Delivery
- Please note orders placed after 11 am (PST) on Fridays or over the weekends will be processed Monday and should arrive 2 business days after shipping. Two-day orders placed on any other day should arrive within 2 business days if ordered by 11 am (PST).
Available for in-stock items only.
Not available for P.O. Boxes or AP/DPO/FPO addresses.
All orders are subject to verification. - Overnight Delivery
- Overnight deliveries must be received by 11:00 am (PST).
Please note orders placed after 11:00 am (PST) on Fridays or over the weekends will be processed Monday and should arrive next business day after shipping. - Saturday Delivery
- To inquire about Saturday delivery please call (714) 791-9370
- Privacy & Security
- Your privacy is of paramount importance to The Recovery. We are committed to protecting any personally identifiable information (“Personal Information”) provided by and collected from you in connection with the functions; facilities, and services offered on TheRecoveryKit.com.
We are not in the business of selling information about our users. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.
Marketing- We may use any statements that you communicate on the site regarding The Recovery or any or our products and services for advertising or marketing purposes.
- Agents- The Recovery like many companies, may hire other companies to perform certain functions, such as mailing communications, sending e-mail and managing databases. When we employ another company to perform a function of this nature, we only provide them with the Personal Information they need to complete the task and we endeavor to prohibit them from using that Personal Information for any other purpose.
- The Recovery uses reasonable measures to protect the Personal Information you provide to the Site from unauthorized access, deletion or alteration. However, the security of the Internet cannot be guaranteed. Accordingly, you should not provide any confidential information to this Site.
- Returns & Exchanges
- It is very important that you are satisfied with your online shopping experience. We will gladly assist you in the event that you are unsatisfied with our product. Please note that there are different return policies for products. Because the return policy may differ from product to product, please read and review the following.
1. We will gladly accept all garments back that are returned in original, unused condition. The Belly Bandit and C-Panty are considered undergarments, please try them on over your clothes to avoid transferring any lotion, sweat or any possible stains. Any garment worn post-operatively is considered “soiled” and cannot be returned due to the health concerns. We will happily help you with any sizing concerns or questions. Restocking fees may apply.
2. In the event of an exchange, a garment is then re-ordered in the correct size. Credit is given for the garment after a complete and full inspection. A garment that fails this inspection is not returned, it is immediately discarded.
3. All returns must be authorized before customer sends the product back. No credit will be given for any unauthorized exchanges. You can email or call us to retrieve that return authorization number.
4. Please return all products with copy of invoice.
5. All Sales Final on Clearance Items and Custom Orders
6. All Sales Final on International Orders.
7. All Sales Final after 15 days of purchase date.
8. Full Credit is given in the event of a defective product and must be identified within 10 days of purchase.
9. Shipping charges are not refundable unless product is defective.